In order to have It All Come Together, we must understand who the customer is and what is important to them. Building relationships creates loyalty, trust and a shared vision; it also creates a strong culture and work environment. Strong relationships with our office team, trade partners, and clients lead to a successful and focused company.
What does “Build Relationships” mean to some of the Mosaic team members?
“We are a relationship based company, not transactional. Our clients work with us again and make referrals because of the quality of our work we provide as well as the trust they feel and respect we show. Clients know that when they hire our team, we treat their project as if it were our own.”
“At Mosaic we build relationships with our clients, our trade partners and within our team. Building relationships requires trust. We want all of our clients to feel that trust and know they can rely on us 100%.”
“Building Relationships means we understand our prospect/client needs and what is important to them. We focus on the person and not on the project. We value transparent communication and loyalty. We work hard to create valuable relationships with our clients and trade partners.”
“The foundation of our business. We are not a transaction but an experience that is relatable and replicable through the course of many projects over many years. Building Relationships also means that our clients can count on us as a resource and consultant long after the projects have been completed.”
“Always be cognizant of what each relationship can bring to each participant. Communication is the key to building relationships.”
“Building Relationships means we are respectful to our clients and trade partners. We remember personal tidbits about our clients lives and ask about them when we speak again.”