Mosaic Construction Announces Launch of New Medical Office Project for TCA Health on Chicago’s South Side

CHICAGO, IL – Mosaic Construction, LLC, a full-service design-build commercial and multifamily renovation firm, is pleased to announce the start of construction on a new medical office renovation project for TCA Health, a medical clinic serving an at-risk community on Chicago’s far south side at 1029 East 130th Street.

The 2,700-square-foot, grant-funded project will update and transform the patient reception area, waiting rooms, private offices, counsel rooms, and connecting corridors in the East Wing to match an earlier renovation of the building. Demolition and renovation of the East Wing started in May 2020 and will feature new lighting, flooring, paint, acoustic ceiling tiles, stainless steel corner guards, and other finishes complementing the facility.

“We are proud to partner with TCA Health on their East Wing renovation and contribute to a bright, happy and positive environment for both patients and staff as they provide much-needed integrated primary care and behavioral health services to the Chicago south side community,” said Ira Singer, Principal at Mosaic Construction.

“This new project represents the continued expansion of our work in the healthcare sector including medical office renovation services, interior construction of assisted living and independent living facilities, ambulatory care centers and similar spaces,” continued Singer. “It’s also a great opportunity for us to work with new trade partners and to reinforce our partnership with Manske Dieckmann Thompson, an architecture firm that has been involved with the original building renovation since the beginning.”

“We appreciate the service excellence, ongoing communication, and neat professional workspace that the Mosaic Construction team has been maintaining thus far,” said Samantha Oliver Mitchell, Chief Operating Officer at TCA Health, Inc. As an essential service during this unique time of operating during COVID-19, Mosaic Construction has instituted unprecedented protocols to support workers and trade partners on all of their job sites, including providing personal protective equipment, using increased sanitation and signage, staggering trade partners’ presence onsite, and scheduling multiple shifts to promote social distancing.

Mosaic Construction offers commercial, multifamily and residential design-build services and is a brand affiliated with Design Construction Concepts and Cannabis Facility Construction. Led by Andy Poticha, Ira Singer and Mike Frazin, Mosaic’s teams deliver uncompromising customer service as they realize client visions in locations across the United States. For more information, visit mosaicconstruction.net, dcc-inc.net and cannabisfacility.net.

Medical Office Renovations that Focus on the Patient Experience

Unsightly building exteriors, unwelcoming, cold waiting areas, and dated examination rooms will drive patients away from your medical office properties and give them second thoughts about trusting your provider tenants. The best medical practices are centered around making the patient feel safe and relaxed, and these are achieved by the following medical office renovations that focus on the patient experience:A More Homey Atmosphere Patients are more comfortable when a medical office feels like their home and less like a sterile, cold facility. Pediatric practices, for example, recognize this and have renovated their waiting rooms, installing play areas for kids and tablet stations where they can play games. Modifications to lighting and the use of sofas, chairs, and side tables create a living room-style environment. In addition, providing outlets for power and USB cords allows patients to occupy themselves or get work done.

“This trend really helps increase patient satisfaction by improving comfort and mental well-being, “ says CME. “Patients in waiting rooms that are well-designed are often more patient and find average wait times more agreeable.”

Incorporating Technology

Innovative medical practices design spaces that leverage technology to improve patient satisfaction and make it easier for staff to do their jobs. Renovating offices to incorporate digital kiosks, for example, creates many advantages. Patients can check themselves in or out and make follow-up appointments, front desk staff can focus on important tasks, and congestion due to foot traffic is reduced.


All-In-One Spaces From primary care to specialty and multi-specialty practices, consolidating services or co-locating all providers in the same space can enhance operational efficiency and patient satisfaction. Consult room remodeling is gaining a lot of traction as a way to combine exams and consultations in a more inviting setting. This concept allows for better engagement between patient and provider.

“This current landscape is in large part the result of private physicians joining group practices at large healthcare systems and institutions creating specialty clinics to maximize their service offerings and broaden their reach,” According to Healthcare Design Magazine. “And exactly what shape those efforts take is key to providers differentiating themselves among the competition.”

Appealing Outdoor Space
Making use of outdoor green areas can also create a more appealing atmosphere for patients and caretakers. Landscaping green spaces–including easily accessible areas for those confined to wheelchairs or patients that need walkers–invites patients and caretakers to relax. “These green spaces don’t need to be elaborately designed, but rather serve as a small garden setting with purposefully placed shrubs or trees to create a cozy area blocked from traffic or parking lots,” adds CME.
Staff Benefit, Too

The more functional a medical office, the better engagement and productivity are among staff. Care team members benefit from collaborative spaces, compared to dedicated physician’s offices. These onstage/offstage layouts are growing in popularity and place clinical staff in a central core and create group work areas where nurses and physicians work alongside each other.


Conclusion

In many ways, bedside manner extends beyond provider and patient interaction to the way patients feel about the environment of a medical office. Renovations that are patient-centric and cater to their comfort needs will create a winning situation for them, as well as providers, and property owners and managers.